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Return & Refund

Refund policy

At Dumleather, every piece is made with care. Yet, should an issue arise, we are here to ensure your experience remains seamless.

Exchange & Return Window

You may request an exchange or return within 30 days from the day your order is received, or immediately upon discovering an error at delivery.

Return Address
58 Thi Sach, Hoa Thuan Tay Ward, Hai Chau District, Da Nang City, Viet Nam, 550000
Contact: dum.handmadeleather@gmail.com
WhatsApp: +84 828861843

We will review your request and provide the most convenient return warehouse address.

Eligibility for Refund

  • Applies to products with manufacturing defects or items received different from your order.

  • Dumleather ensures at least 90% color accuracy across variations in material and light. A margin of under 10% may occur, reflecting the natural character of leather.

Exclusions

  • Returns are not accepted for gifts or third-party orders due to reasons of preference (color, thickness, or material), except in cases of technical fault.

  • Dissatisfaction with performance or personal taste is not eligible.

  • We reserve the right to decline requests that reflect habitual misuse of our Returns Policy.

Additional Details

  • Customers cover the shipping costs of returns.

  • Refunds are processed within 3–7 business days after the returned item is received.

  • Please include your order number in the package for tracking.

  • Refunds are always credited back to the original payment method.

Before Returning

We kindly ask you to contact us before sending any return. This ensures your request is handled by the right person, promptly and securely. Our priority is to resolve every concern fairly and with respect.

Frequently Asked Questions

How do I start a return?
Please email dum.handmadeleather@gmail.com or message us on WhatsApp +84 828861843 with your order number. We will guide you through the next steps.

Do I need proof of purchase?
Yes. Please provide your order number or receipt. This allows us to validate your return and issue the appropriate refund, credit, or exchange.

When will I receive my refund?
Once your return is received and inspected, you will be notified via email. If approved, your refund will be processed and credited back to your original payment method within a few business days.